Refund Policy

Effective Date: 2024-04-08

At Eatsy Mart, we are committed to providing quality products and a great shopping experience. However, we understand that there may be times when you need to return or exchange a product. Please read our refund policy carefully to understand how we handle refunds and returns.

1.Eligibility for Refunds
- Damaged or Defective Items: If you receive a product that is damaged or defective, you are eligible for a full refund or replacement. Please contact us within 7 days of receiving the item to initiate the process.
- Incorrect Items: If you receive an item that is different from what you ordered, please notify us within 7 days of receiving the product. We will arrange for a return and issue a refund or send the correct item.
- Non-Eligible Items: Certain products may not be eligible for a refund, including perishable goods, intimate or sanitary goods, and custom-made items unless they arrive damaged or defective.

2. Return Process
- Contact Us: To initiate a return, please contact our customer service team at [Insert Contact Information] with your order number, a description of the issue, and any supporting photos.
- Return Shipping: In most cases, the customer is responsible for paying return shipping costs unless the item received was damaged, defective, or incorrect. We will provide a return shipping label for eligible returns.
- Return Condition: Items must be returned in their original packaging, unused, and in the same condition that you received them. Returns that do not meet these conditions may not be eligible for a refund.

3. Refund Process
- Refund Method: Refunds will be issued to the original payment method used for the purchase.
- Processing Time:** Once we receive and inspect the returned item, we will notify you of the approval or rejection of your refund. Approved refunds will be processed within 5-10 business days.
- Partial Refunds: In certain situations, partial refunds may be granted (e.g., items not in their original condition, missing parts, etc.).# 4. Exchanges
If you need to exchange an item for the same product, please contact us at [Insert Contact Information]. We will guide you through the exchange process.

5. Late or Missing Refunds
- If you haven’t received a refund within the expected timeframe, please first check with your bank or credit card company. It may take some time before your refund is officially posted.
- If you’ve done this and still have not received your refund, please contact us at [Insert Contact Information].

 6. Cancellations
Orders can only be canceled before they are processed and shipped. If you wish to cancel your order, please contact us as soon as possible. Once an order has been processed, it cannot be canceled, and you will need to follow the return process.

 7. Final Sale Items
Certain items marked as "Final Sale" are not eligible for returns or refunds. Please ensure you understand this before making your purchase.

 8. Contact Information
If you have any questions or concerns about our refund policy, please do not hesitate to contact us at +1(307) 4007459. We are here to help!

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This policy is designed to protect both our customers and our business, ensuring that everyone has a fair and positive shopping experience at Eatsy Mart.